Not a problem. Or shall we say in French: Pas de problème!
How are Exchanges handled?
Submit an exchange request by this link Contact Us form
Our main objective is that you are 100% satisfied with your purchase. While we generally accept exchanges, we hope that you make the right choice about your size and/or color before making a purchase.
You may request an exchange for your purchase within 10 business day of receiving the package. The item must be in original condition, unworn with tags attached.
You are responsible for exchange shipping costs.
If you refuse a package from Nini K Boutique, we will treat it as a return without authorization, no credit will be issued for the cost of the item. You are responsible for any new shipping cost.
Items Sent Back Without Return Authorization Code (RA Number)
If you send back an item to Nini K Boutique without first being issued a return authorization code (RA Number), NO CREDIT WILL BE ISSUED. Please contact customer service at 1 (443) 661-4558 for more information on exchanging an item.
We'll pay the shipping costs if the exchange item is the result of our error (you received the wrong or defective item).
If you need to exchange an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Are items on the website always available?
We're here to help! Please give us a call at 443-661-4558 or Contact Us form for immediate assistance.